Frequently Asked Questions
WHAT EQUIPMENT IS NEEDED FOR REB3L STRENGTH?
3-8lb Hand Weights
Gliders (Gliders can be substituted with washcloths or plastic plates.)
HOW OFTEN IS VIDEO CONTENT UPDATED?
We add new classes and routines every month!
HOW DO I RESET MY PASSWORD?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
HOW DO I UPDATE MY BILLING INFO?
Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu. Select Billing and update your billing information.
HOW DO I CANCEL MY RECURRING SUBSCRIPTION?
Once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be canceled and your access will be removed at the end of your current payment period.
MY VIDEO DOES NOT PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
CAN I WATCH VIDEOS USING CHROMECAST AND AIRPLAY?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
CAN I WATCH VIDEOS ON MY TV WITHOUT USING AN APP?
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
CAN I WATCH VIDEOS ON MY PHONE OR TABLET WITHOUT USING AN APP?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
HOW CAN I CONTACT YOU?
Please reach out to firstname.lastname@example.org if you have any questions!
Instructor questions? Email email@example.com for assistance.